Last Updated: September 06, 2025
What Leads to Product Returns?
- Customer is not available
- Issues in shipping address
- Customer received wrong product
- Customer wanted different product
- Undelivered or RTO Orders
If a courier company is unable to deliver an order and the status is marked as “Undelivered” or “Return to Origin” (RTO), the product will be sent back to our printing partners’ address.
Reasons for RTO Orders:
- Pincode not serviceable
- COD amount is not ready
- Customer not contactable
- Incomplete address
- Customer refused delivery
- Poor weather conditions
- Self-pickup requested by the customer
- Future delivery requested by the customer
- Door/premises/office closed
How Can Customer Return a Product?
You can initiate a return by dropping an email to care.stylingpartner@gmail.com by specifying the order details.
Handling Damaged, Defective, or Lost Items
1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:
- Submit your request within 4 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 4 days will not be replaced.
Proof of defects: If you do not have an unboxing video of the order and we fail to verify the cause, we are not liable for refunds/replacement of such products.
2. Exchanges or Returns for Wrong Sizes
If the customer ordered the wrong size or wants to return a product without any defects, this has to be handled at the expense of the customer by placing a new order.
3. Lost in Transit
For items lost during shipping, we issue a refund once the shipping status confirms the item is lost.
4. Delayed Order Delivery
If an item isn’t attempted for delivery within 15 days via Air or 20 days via Surface, we can:
- Reproduce and re-ship the product to you.
- Provide a refund for the order.
5. Color Matching in DTG Printing
We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ.
6. Careful Unboxing
Customers are requested to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
7. Package Damage at Delivery
If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.
Handling Size Discrepancies
1. Size Discrepancies
For size issues, provide product images and size measurements to assist in checking with the production team.
Measurement tolerance: Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.
2. Exchanges or Returns for Wrong Sizes
If the customer ordered the wrong size or wants to return a product without any defects, this has to be handled at the customer’s expense by placing a new order.
Wrong size: If the customer orders the wrong size or wants to return a non-defective product, the customer should handle it at their own expense with a new order.